Cancellation and refund policy
Last updated October 16, 2026
Cancel any time
Go to Account and choose Manage billing, then cancel. You won't be charged again, and you keep Premium until the end of the month or year you've already paid for.
When you can get a refund
- Changed your mind about a new subscription: if you ask within 7 days of your first Premium payment, we'll refund it in full.
- Forgot to cancel before a renewal: if you ask within 7 days of the renewal and haven't used Premium features since it renewed, we'll refund that renewal.
- Charged by mistake: a duplicate charge, or a charge after you cancelled, is always refunded.
- If we close your account or shut Card Radar down without you having broken our terms, we refund the unused part of your paid period.
Apart from these, we don't give refunds or credits for part of a month or year, or for time you didn't use. This doesn't affect any right to a refund you have under consumer protection law.
How to ask
Email support@cardradar.ca from the address on your Card Radar account, and tell us what happened. We reply within 2 business days. Refunds go back to the card you paid with; your bank usually shows them within 5 to 10 business days.
Deleting your account
Deleting your account cancels Premium straight away, so any time left in your current period is lost. If you're within one of the refund windows above, ask us for the refund before you delete your account.